Acrisure, a Michigan-based fintech and insurance company, has announced plans to reduce its workforce by approximately 2,250 roles, representing about 11% of its total employees. The layoffs are attributed to the company's expanded use of artificial intelligence, automation, and digital technology, with the process expected to continue in phases through 2027.
What happened
Acrisure informed employees via a memo that it would be cutting around 2,250 jobs, primarily impacting U.S.-based operations. This reduction, which began recently and will extend into 2027, follows an earlier announcement in October 2025 of 400 layoffs within its accounting department. The company stated that impacted employees would receive comprehensive severance, extended benefits, and dedicated outplacement support.
How many employees affected
Approximately 2,250 employees are affected by these layoffs, which constitutes about 11% of Acrisure's total workforce.
Why layoffs happened
Acrisure cited advances in technology, AI, and digital platforms as the primary drivers for the workforce reduction. The company aims to transform into a more “technology-enabled” business, stating that these advancements are fundamentally changing how work is completed, how businesses operate, and how clients are served. CEO Greg Williams emphasized the need to increase revenue growth through greater connectivity, tighter alignment, and continued investment in technology, noting that client-oriented work previously taking days or weeks can now be reduced to minutes with AI and automation.
Company background
Founded in 2005 and headquartered in Grand Rapids, Michigan, Acrisure has grown into a global fintech organization providing insurance, reinsurance, and financial services. The company operates in 24 countries, has over 19,000 team members, and reports revenues exceeding $4.8 billion. Acrisure recently secured naming rights for the new downtown Grand Rapids amphitheater.
Industry impact
The layoffs at Acrisure reflect a broader trend across multiple industries where companies are heavily investing in AI and automation. Experts, such as Marouane Kessentini, dean of the College of Computing at Grand Valley State University, acknowledge that AI is changing job markets and required skills, but suggest that AI primarily supports human workers for greater efficiency rather than fully replacing them. Fields like marketing, communications, accounting, and software engineering are adapting to AI-driven tools.
What's next
Acrisure plans to continue investing in AI, data, and automation to achieve faster, more consistent outcomes. The phased layoffs will proceed through 2027 as the company reorganizes its North America Insurance operations to focus more intentionally on lines of business and operate as a unified enterprise. This strategy aims to deliver deeper expertise, greater consistency, and increased speed in client service.