T-Mobile has announced a series of layoffs affecting hundreds of employees across multiple locations, including call centers in Austin, Texas, and Chattanooga, Tennessee, as well as positions in Washington state. The reductions are part of a broader effort to align the company's operations with evolving business needs.
What happened
T-Mobile is cutting 75 jobs at its North Austin call center, specifically impacting accessibility relay operations, effective June 8. Concurrently, 200 employees at its Chattanooga call center will be permanently laid off, also effective June 8. These reductions follow earlier cuts of 393 Washington-based positions in February and 131 jobs in October. The Austin facility's call center will remain open, though accessibility functions will cease there. The Chattanooga layoffs are not related to a call center closure.
How many employees affected
A total of 668 employees have been explicitly identified in recent layoff rounds. This includes 75 jobs in Austin, 200 jobs in Chattanooga, and 393 positions in Washington state. The 200 layoffs in Chattanooga represent a 20 percent staffing cut for that specific facility, which had just over 900 employees.
Why layoffs happened
While T-Mobile did not provide a specific reason for the Chattanooga cuts, a senior director cited "changing business needs" for the Washington state layoffs. A company spokesperson also indicated that the company is "further aligning our IT organization to support future growth and innovation," which involved eliminating some roles while continuing to invest and hire in other areas.
Company background
T-Mobile USA Inc. is one of the largest wireless carriers in the U.S., headquartered in Bellevue, Washington, and majority-owned by German-based Deutsche Telekom. The company merged with Sprint in 2020 and reported approximately $88.3 billion in revenue for 2025, with 75,000 employees as of December 31.
Industry impact
The layoffs at T-Mobile occur amidst a period of workforce reductions across the technology and telecommunications sectors. While T-Mobile is a major player in the U.S. wireless market, the specific impact of these layoffs on the broader industry was not detailed in the provided sources.
What's next
The layoffs are expected to be permanent, with no bumping rights for affected employees. T-Mobile stated it is providing support to impacted employees and encouraging them to apply for other internal positions. The company's CEO, Srini Gopalan, has previously highlighted T-Mobile's focus on "digital and AI-driven transformation" and innovation.